Congrats to our clients at State Farm on earning the top spot in Forrester’s Auto Insurance Wave US Mobile Q2 2018!
Join us todayWednesday, June 20th, at 2:25 PM in Sutton North (2nd Floor) for a fireside chat with State Farm’s SVP of Digital and Customer Experience to hear how we leveraged the most emotional part of our customers journey to create a world-beating experience.
About Forrester’s CX NYC 2018:
The most successful brands have learned to deploy deep customer understanding to deliver compelling, engaging, experiences in the moment. The next generation of CX innovators, however, are using the insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. This radical innovation can only be pursued by enterprises that are driven by CX, not merely informed or improved by it.
Forrester’s 2018 CXNYC Forum leverages the most recent research to help CX pros expand their existing CX strategy — from the delivery of exceptional customer experiences towards the new opportunities that CX leadership can deliver.
Originally published at https://ymedialabs.com on June 16, 2018.
